Shipping & Returns
But like you, we also aren’t happy when shipping costs are more than the purchase – no matter how great a product is. We offer a flat-rate matched to your total order – anywhere in the U.S. Which means we limit what you pay, and cover the rest ourselves.
Plus we offer specials from time to time in our newsletter. Be sure to sign up!
Rate anywhere in the U.S.
Total Order
Flat Shipping Rate
Total Order
up to $10
Flat Shipping Rate
$5.95
Total Order
$11 - $20
Flat Shipping Rate
$6.95
Total Order
$21 - $30
Flat Shipping Rate
$7.95
Total Order
$31 - $75
Flat Shipping Rate
$9.95
Total Order
$76 - $125
Flat Shipping Rate
$11.95
Total Order
$126 - $174
Flat Shipping Rate
$13.95
Total Order
$175 - $224
Flat Shipping Rate
$16.95
Total Order
$225 +
Flat Shipping Rate
$19.95
Total Order
Flat Shipping Rate
Everywhere else - Give us a call for a quote!
Total Order
Flat Shipping Rate
Express 2-day - Flat Rate $48.00
Delivery time
We do our best to deliver orders on time. Each candle is handpoured to order, and most are ready within 48 hours. But if your order needs to be delivered more quickly, just let us know… if we can pour yours sooner, we will. Simply call or email us at [email protected].
In the U.S., we ship by USPS or UPS and delivery is typically within 3-7 days. Every order is individually hand-packed to avoid any slip-ups, but if yours arrives incorrect or damaged, please call or email us right away – we’ll fix it.
For international orders, we usually ship by USPS which means that once a package is in your country we can’t track it. But we’ve had no problems and most orders arrive within 7-10 days. Please know that any duty, VAT, customs and similar fees are the addressee’s responsibility.
We’re pretty much always making candles, but our studio is closed on national holidays, and from time to time when kids are on vacation or everyone could use an extra day off. Or if the power goes out from a snowstorm, in which case we go home and light lots of candles!
If you are thinking of stopping by the studio, give a call first to make sure we’re here.
Returns
We are happy to provide an exchange or refund of unused or once-burned candles within 7 days. If you need to return or exchange an item, please pack it carefully and send it to us along with the packing slip, contact information, problem with the candle, and an indication of what you would like us to do. Return shipping charges are not refundable, but we will provide free shipping for your new selection.